Privacy Policy
Sonelli Hair & Beauty Trading Co. Ltd
1
Introduction
1.1
We are committed to safeguarding the privacy of our website visitors and service users.
1.2
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
1.3
We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
1.4
In this policy, ‘we’, ‘us’ and ‘our’ refer to Sonelli Hair & Beauty Trading Co. Ltd.
3
How we use your personal data
3.1
In this Section 3 we have set out:
a) The general categories of personal data that we may process;
b) The purposes for which we may process personal data; and
c) The legal bases of the processing.
3.2
We may process data about your use of our website and services (usage data). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purpose of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
3.3
We may process your account data (account data). The account data may include your name and email address. The account data may be processed for the purpose of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis of this processing is our legitimate interests, namely the proper administration of our website and business.
3.4
We may process your personal data that are provided in the course of the use of our services (service data). The service data may be processed for the purpose of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.
3.5
We may process information relating to our customer relationships, including customer contact information (customer relationship data). The customer relationship data may be processed for the purposes of managing our relationships with customers, communicating with customers, keeping records of those communications and promoting our products and services to customers. The legal basis for this processing is our legitimate interests, namely the proper management of our customer relationships.
3.6
We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.
3.7
We may process any of your personal data identified in this policy where necessary for the purpose of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
3.8
In addition to the specific purposes for which we may process your personal data set out in this Section 3, we may also process your personal data where such processing is necessary in order to protect your vital interests or the vital interests of another natural person.
3.9
Please do not supply any other person’s personal data to us, unless we prompt you to do so.
4
Providing your personal data to others
4.1
We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purpose of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
4.2
In addition to the specific disclosures of personal data set out in this Section 4, we may disclose your personal data where such disclosure is necessary for compliance with legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
5
Retaining and deleting personal data
5.1
This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.
5.2
Personal data that we process for any purpose or purposes shall not be kept for longer than necessary for that purpose or those purposes.
5.3
We will retain your personal data as follows:
a) Personal information provided by you will be retained for a minimum period of 6 months following 25/5/2022, and for a maximum period of 10 years following 25/5/2022.
5.4
In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained.
5.5
Notwithstanding the other provisions of this Section 5, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
6
Amendments
6.1
We may update this policy from time to time by publishing a new version on our website.
6.2
You should check this page occasionally to ensure you are happy with any changes to this policy.
7
Your rights
7.1
In this Section 7, we have summarised the rights that you have under data protection law. Some of the rights are complex, and not all of the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
7.2
Your principal rights under data protection law are:
a) The right to access;
b) The right to rectification;
c) The right to erasure;
d) The right to restrict processing;
e) The right to object to processing;
f) The right to data portability
g) The right to complain to a supervisory authority; and
h) The right to withdraw consent.
7.3
You have the right to confirmation as to whether or not we process your personal data and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of your personal data. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee.
7.4
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
7.5
In some cases, you have the right to the erasure of your personal data without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
7.6
In some circumstances you have the right to restrict the processing of your personal data. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the establishment, exercise of defence of legal claims; and you have objected to processing, pending the verification of the objection. Where processing has been restricted on this basis, we may continue to store your personal data. However, we will only otherwise process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
7.7
You have the right to object to our processing of your personal data on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights or freedoms, or the processing is for the establishment, exercise or defence of legal claims.
7.8
To the extent that the legal basis for our processing of your personal data is;
a) Consent; or
b) That the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract, and such processing is carried out by an automated means, you have the right to receive your personal data from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedom of others.
7.9
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. You may do so in the EU member state of your habitual residence, your place of work or the place of the alleged infringement.
7.10
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal.
7.11
You may exercise any of your rights in relation to your personal data by written notice to us.
8
About cookies
8.1
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
8.2
Cookies may be either ‘persistent’ cookies or ‘session’ cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
8.3
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
9
Cookies that we use
9.1
We use cookies for the following purposes:
a) Authentication – we use cookies to identify you when you visit our website and as you navigate our website;
b) Personalisation – we use cookies to store information about your preferences and to personalise the website for you;
c) Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;
d) Analysis – we use cookies to help us to analyse the use and performance of our website and services; and
e) Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
10
Cookies used by our service providers
10.1
Our service providers use cookies and those cookies may be stored on your computer when you visit our website.
10.2
We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Googles privacy policy is available at:
https://www.google.com/policies/privacy/.
11
Managing cookies
11.1
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
a) https://support.google.com/chrome/answer/9567?hl=en (Chrome);
b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
c) https://www.opera.com/help/tutorials/security/cookies/ (Opera);
d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
e) https://support.apple.com/kb/PH21411 (Safari); and
f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge)
11.2
Blocking all cookies will have a negative impact upon the usability of many websites.
12
Our details
12.1
This website is owned and operated by Sonelli Hair & Beauty Trading Co. Ltd.
12.2
Our principal place of business is at:
Sonelli Hair & Beauty Trading Co. Ltd.
122, Pontefract Road, Hoyle Mill, Barnsley, South Yorkshire, S71 1JA
Telephone Number :01226 293739
Email : [email protected]
12.3
You can contact us:
a) By post, to the postal address given above;
b) Using our website contact form;
c) By telephone, on the contact number published above and on our website; or
d) By email, using the email address published above or on our website.
13
Data protection officer
13.1
Our data protection officer’s contact details are:
Vanessa Ely < contact via details provided on our website contact page.
Terms & Conditions
By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Sonelli Hair and Beauty’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term 'Sonelli Hair & Beauty' or 'us' or 'we' refers to the owner of the website whose registered office is Sonelli Hair and Beauty Trading Co Ltd, Unit 7, Oaks Business Park, Oaks Lane, Barnsley, S71 1HT. The term 'you' refers to the user or viewer of our website.
Our company registration number is 6641447 (UK).
The use of this website is subject to the following terms of use:
Trade only
Sonelli Hair & Beauty is a trade only supplier. By purchasing from us you are confirming that you are qualified in the hair, beauty or aesthetics profession and as such are competent in using the products sold on this website. We will not be held responsible for any injury or damages incurred by users of the products we sell. We reserve the right to ask for proof of professional status and to refuse to fulfil an order if we believe the person ordering is not a trade customer. As a business user, it is your responsibility to ensure that you are insured for products that you are using.
To shop in-store you'll need to prove you work and/or are qualified in the hair or beauty industry, copies of certificates and / or insurance will be required.
Use of Information
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.
Product availability
All products are subject to stock availability. If there is insufficient stock to deliver the goods ordered by you, we will attempt to transfer the item(s) from our store. We will contact you (usually via email) confirming which item(s) are out of stock and give you a new estimated date for delivery. We will not be obliged to offer compensation for any disappointment suffered. Please be aware that clearance lines are items that have been discontinued by supplier and may not have perfect packaging.
Training courses
Definitions and Incorporation
In these Terms and Conditions reference to ‘We’, ‘Us’ or ‘Our’ means Sonelli Hair & Beauty Trading Co Ltd, where the training course is booked and attended in the United Kingdom. These Terms and Conditions shall apply to every training course booked at Sonelli Hair & Beauty Trading Co Ltd to the exclusion of any other terms and conditions you may wish to rely upon. By booking a place on a course you are deemed to have accepted these Terms and Conditions:
- The Training Course
You will be purchasing a course from Sonelli, your theory material may be emailed to you to read and review BEFORE you undertake your practical face to face session at the training venue.We reserve the right to decline applications. All courses require a minimum number of two students for the face-to-face course to run.
- Course Fees
Course fees are correct at the time of publication. We reserve the right to vary the course fees from time to time without notice to you.
- Payment
A booking fee of £50.00 is required upon booking to secure your place and are non-refundable. Payments must be made in full either at the time of booking or on training day and are non-refundable
- Course Content
We will endeavour to cover all the topics outlined in the relevant section of the training course page. We have the right to make any changes to the course content which are necessary to comply with any changes to Industry best practice, any applicable law or safety requirement, or which do not materially affect the nature or quality of the course and which do not affect the course accreditation. You acknowledge and agree that all course material, programme material and copies of such and all intellectual property rights in such materials (including but not limited to copyright) are the property of SONELLI HAIR & BEAUTY TRADING CO LTD.
Neither you nor your substitute delegate will copy and/or distribute the whole or any part of those materials without prior written consent. Some courses require compulsory periods of private practice outside of the classroom, building upon and developing techniques and skills, ensuring that such techniques and skills have been mastered before continuing on to the next classroom module.
If you fail to demonstrate that you have an adequate level of competency (including, but not limited to, providing evidence that you have undertaken sufficient practical experience), without incurring any liability whatsoever to you, the trainer reserves the right to exclude you from attending subsequent classroom sessions. If you are excluded from completing the course you will fail the course and you will not be entitled to a refund of the course fee, nor be permitted to re-schedule. You may be permitted to re-attend the course at the sole discretion of SONELLI HAIR & BEAUTY TRADING CO LTD and subject to extra payment.
- Course Pre-requisites
Please ensure you comply with the relevant pre-requisites as detailed on the training course page.
Where you are required to bring a model, you must ensure they are over 18 years of age and that they have completed and signed a Model Form (available on the day of your face-to-face training) If you are acting as a model you will be required to sign a Model Form as a course prerequisite.
Where any colour is being applied, in accordance with the relevant Manufacturer’s instructions, you must ensure that the colour product is skin tested on your model at least 48 hours before the course. We reserve the right, without incurring any liability to you (including no obligation to refund the course fees), to exclude you from taking part in the practical aspects of the course if you fail to comply with the course pre-requisites which could result in you failing the course.
We reserve the right to reject you from attending a course where we reasonably suspect that you are under the influence of drugs and / or alcohol, without incurring any liability to you. If excluded you will not be entitled to a refund nor be entitled to re-schedule to another course or date.
IMPORTANT: You warrant and confirm that you have the required level of experience and/or qualification to attend and participate in the course you have booked. We reserve the right to reject you from a course where we discover you are not qualified without incurring any liability or obligation to you. If rejected from a course, you will not be entitled to a refund of the course fees paid or any expenses incurred by you in attending the course from which you were rejected.
- Cancellation and Refunds
If you fail to attend a booked course of your choice you will not be entitled to a refund or offered an alternative course.
Where we cancel a course we will attempt to notify you as soon as possible in writing or by telephone or by email, as appropriate, and we will use all reasonable efforts to re-schedule an alternative course or date for you. Our total liability to you for cancelling a course or course venue will be limited to a full refund of the course fees paid by you.
We will NOT be responsible for any losses, costs and expenses you may have incurred including but not limited to model fees, accommodation costs, childcare, wages and loss of earnings.
- Liability
It is your responsibility to ensure that your existing insurance policies cover your attendance and participation on the course and that any new certificate gained through completion of a course will be covered by your existing or new insurance policy.
- General
We reserve the right to vary these Terms and Conditions at any time. If any provision of these Terms and Conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these Terms and Conditions shall not be affected.
All courses are subject to availability.
Certificates of completion will be given on the day of training.
Any dispute or claim in relation to a course booked in the United Kingdom shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts. None of these Terms and Conditions shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a third party other than any substitute delegate of yours.
Pricing
We reserve the right to correct any pricing errors on the site at any time. All purchases are subject to availability and Sonelli Hair & Beauty Trading Co LTD reserves the right to refuse to supply to any individual or company for whatever reason.
All prices are in Pounds Sterling unless otherwise stated.
Cancellation and amendment of orders
We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it. If your order has already been dispatched from the warehouse, then you'll need to return any unwanted items following our returns procedure.
If your order hasn’t yet been processed by the warehouse, we may be able to change delivery address details, remove items from your order or cancel it completely. Cancellation and amendment of orders cannot be done outside business hours.
Payment
Payment in full is required to be made by any of the following credit/debit cards: Visa (including Electron), MasterCard or Maestro through this website prior to dispatch of goods. You can also pay by BACS, please contact us prior to placing your order to arrange payment by this method. Payment in full (cleared funds) required before any goods are dispatched. BACS payment charges (if applicable) must be paid by sender of funds. Please allow ample time for large quantities of items to be delivered.
Delivery
We aim to dispatch orders within 2 - 4 working days however this can vary due to stock availability.
We use a courier ‘next working day’ delivery service for all orders dispatched by us to UK mainland addresses (some larger orders are sent direct from manufacturers).
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the United Kingdom. However, you will be informed of this before your order is dispatched.
It is our courier’s policy to leave goods with a neighbour if you're not in. Please enter 'do not leave with neighbour' into the delivery instructions when placing your order if you'd prefer the courier didn't do this.
Delivery times may vary from standard business hours. Our couriers deliver up to approx. 7pm, but may go beyond this during busy periods.
You may be charged a redelivery fee if you are unable to accept a delivery, and the goods are consequently returned to the depot. To avoid this please ensure you are available to accept a delivery on the day(s) quoted and arrange for any additional help you may require to take larger items into your premises.
Sorry, we cannot deliver to BFPO addresses.
Damaged, incorrectly delivered or missing goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received or goods listed on the delivery note are missing please inform us within 48 hours of delivery. We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or items missing from deliveries.
We’ll begin an investigation immediately and contact you with the next steps. Please note photos will be requested for damaged items.
Minimum Spend
We have had to set a minimum order value of £20 +VAT to help cover order processing costs, sorry for any inconvenience caused. The delivery charge does not count towards the minimum order value.
Your online account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account. If you believe that your password has become known to anyone else, you must inform us immediately.
Ownership of goods
We will retain ownership of the goods you order until we receive full payment for the order including any applicable delivery charges. Once the goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
Returns
Unwanted goods
Returning goods bought online is not a problem, all we ask is that they're returned within 28 days of delivery, unused, in perfect condition and in their original packaging. Goods returned to us that do not meet these requirements will be sent back to you at your cost (normally our standard delivery charge).
Therefore, please inform us of your intention to return goods prior to dispatch.
Please return goods to the address shown below (returns cannot be processed in-store without prior authorisation) and ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery and that goods are securely packaged and insured as we cannot accept any responsibility for lost or damaged goods.
This list is not exhaustive and does not affect your statutory rights.
Faulty or incorrectly delivered goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received, please inform us within 48 hours of delivery. Please see our contact details page for ways to get in touch. We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below using recorded delivery and we’ll reimburse you the cost of this. Please note that refunds cannot be processed in-store without prior authorisation.
For items returned due to a fault that has developed within the manufacturer’s warranty period, a repair, exchange or refund (including the original delivery charge where applicable) will be offered once the fault has been confirmed. In cases where the fault (or cause of the fault) is not apparent we reserve the right to send the item for testing. This will usually be carried out by the manufacturer and their response will be required before any actions can be taken. We will notify you of the outcome and options available. If a manufacturing fault is not found the item will be sent back to you at your cost (normally our standard delivery charge).
Returns address
Please send your returns to: Sonelli Hair and Beauty Trading Co Ltd, 122, Pontefract Road, Hoyle Mill, Barnsley, S71 1JA
Telephone Number : 01226 293739
Email : [email protected]